Refund Policies

Refunds of fees in the case of withdrawal from NCBT courses are detailed below.

Fee Refund and Withdrawal Conditions  

1		Withdrawal of learner within the first eight days of course commencement		Full refund minus 10% of the payment or $500 (whichever is less)
2		Visa application declined by NZIS		Full refund minus 10% of the payment or $500 (whichever is less)
3		Cancellation by the provider of a course before or during the course.		Full refund  minus 10% of the payment or $500 (whichever is less).
4		Insolvency, regulatory closure or withdrawal of accreditation of NCBT		As per Public Trust Policies
5		Withdrawal and refunds from courses after eight days of course  commencement.		Fees will not be credited to later courses or refunded to students after this time.
6		Currency fluctuations between enrolment		All fees received and refunded in New Zealand dollars
6		Termination of enrolment by NCBT		No refund.

An application for fee refund can be obtained from the Academic Registrar or Administration Office. Students will be informed of the decision within 5 working days. 
 
Protection of Student Fees 

NCBT uses a Trust account with Public Trust Limited for protection of fees paid by International students.
 

Public Trust Limited is approved by NZQA. 

Fees paid by students are directly deposited into the Trust account.  8 days after course commencement, fees are paid into the NCBT operational account in the form of weekly payments for the duration of the students course.

For more information contact our Student Welfare Manager, Jane Edwards.
 

NOTE: The first day of the course is shown on the student’s offer of  place.  For students new to NCBT, it is the first day of the induction program, which is compulsory for these students.  For all other students, it is the first day of classes.  If, for any reason, a student is unable to start their course on the first day (ie delay in visa/permit processing), they must notify the college and request a deferred starting date, which will be confirmed in writing.  In the absence of such a request, or in cases where the request is declined, the college will be entitled to assume that the student accepts the course start date originally proposed.

New Zealand educational providers have an important responsibility for students welfare. This responsibility is supported by the "Code of Practice for the Pastoral Care of International Students" administered by the Ministry of Education of New Zealand.

To read more about the Code of Practice please visit: http://www.minedu.govt.nz