NCBT lifestyle 5

Welfare & Support

The Student Support Team are available to talk to students about any problems or concerns, whether relating to their education or general concern.

We have a strong support system to ensure that problems relating to cultural or other issues are solved quickly.

In addition to support and guidance from the staff members, students will also be given a comprehensive list of external support and counseling agencies.

We also ensure the following:
  • Induction programme at the beginning of courses
  • Qualified and enthusiastic teachers
  • Individual attention and guidance
  • Modern learning facilities
  • Small classes
  • Supportive and enjoyable learning environments
  • Employment support

Arrival Services

NCBT can arrange a pick-up service from Auckland Airport - Please indicate on the Application Form if you require the service.

This service includes:
  • A warm welcome and pick up at the Airport
  • Transportation to the student's accommodation

Please confirm TWO WEEKS before your arrival date.


Home Stay
NCBT can assist in arranging a home stay / paying guest accommodation if required. This allows students to experience living with a New Zealand family in a home environment.

Rental Accommodation
This option includes houses, flats or apartments, and other self-contained units.

Please indicate on the Expression of Interest Form (EOI) if you require any of these services and confirm it at least two weeks prior to your arrival.

Hostel Accommodation
NCBT can assist in arranging a hostel accommodation if required. 

Cost: Approx. NZ$150 - NZ$350 per week

** Please Note: NCBT can recommend and assist you with a range of accommodation options that may be on a single or sharing basis.  NCBT has not audited these options. It is your responsibility to assess the suitability of the accommodation that you choose

Eligibility For Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at

Accident Insurance

The accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at

Medical And Travel Insurance

It is mandatory for all international students studying in New Zealand to have appropriate medical and travel insurance. The course fees are inclusive of annual insurance premium. For more information please contact the Student Welfare Manager.

Student Complaints

NCBT have developed a policy and procedure that follows the principle of natural justice when dealing with student complaints.  Further information can be obtained from Student Welfare Manager. Download a Student Complaint Form.


NCBT has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students, published by the Minister of Education. Copies of the Code are available on request from NCBT or NZQA website 


Every effort has been made to ensure that this information is correct at the time of publication. Please note that some of the programmes are subject to final approval and the number of enrolment applications.  

Contact us

0800 TO NCBT (0800 866 228)
(Free within NZ only)
+ 64 9 303 1934
25 Union Street
Auckland 1010
New Zealand