NCBT’s support staff provide a range of services to international students including; airport pick-ups, accommodation support, pastoral care, cultural and personal support and translation services. NCBT’s support team encompasses academic, administrative, marketing, pastoral care and accommodation functions. NCBT takes its responsibility to look after its international students very seriously. The welfare staff and Student Support Coordinator provide advice and guidance to students and are available for consultation at any time during working hours. We can also refer students to outside professional counselling assistance when required.
We are available during working hours on campus to discuss and assist with life issues, accommodation, visas and academic queries. We can be contacted on our 24/7 number 02102000304 in case of any emergencies. We are here to help you.
In addition to support and guidance from the staff members, students will also be given a comprehensive list of external support and counselling agencies.
We also ensure the following:
NCBT’s welfare staff - is directly responsible for Pastoral Care, Welfare and Student Support including conducting the Welfare Interviews.
NCBT has International Student Ambassador (ISA) who attend monthly Police meetings to keep our students up to date with current crime trends. NZ laws and penalties can be found at www.police.govt.nz
A Class Representative in a given class will be nominated to represent their fellow students in that class and to serve as a channel for communication between students and staff. This will help NCBT gain constructive feedback from students on teaching and learning experiences; support services and to also encourage student initiatives in areas related to sport, cultural events etc. Monthly meetings will be scheduled between Class Representatives and the support staff.
First Aid Kit
NCBT staff are trained and hold current certifications to administer first aid. A First Aid kit for minor health problems or injuries is available at the office of the Welfare Manager.
All enquiries about lost property may be addressed to the support staff at NCBT.
If students are concerned about the conduct of NCBT they are encouraged to resolve their concerns using this Grievance Procedure. The complaint should be raised with any NCBT staff member.
ll disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution. Students will be provided with details of external authorities they may approach if required. NCBT will resolve any grievances fairly and equitably within five (5) working days. Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, harassment and any other issues relating to their stay in New Zealand.
Students shall be encouraged to contact:
New Zealand Qualifications Authority (PO Box 160, Wellington) or iStudent Complaints on 0800 00 66 75
For more information about making a complaint about a provider's compliance with the Code of Practice can be found at http://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/
If it is a financial dispute – you can contact iStudent Complaints
What is the Code?
The Code is a document, which provides a framework for service delivery by education- al providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.
Who does the Code apply to?
The Code applies to all education providers in New Zealand with students enrolled on international student visas. The Code is mandatory to these providers and must be signed by them.
What is an “international student”?
An “international student” is a foreign student studying in New Zealand on a student visa from the Immigration New Zealand.
How can I get a copy of the Code?
You can request for a copy of the Code from NCBT. The Code is also available online from http://www.legislation.govt.nz/regulation/public/2016/0057/latest/DLM6748147.html
How do I know if an educational provider has signed the Code?
NZQA will maintain a register of all signatories to the Code. This list will be available from http://www.nzqa.govt.nz/providers-partners/education-code-of-practice/signatories-to-the-code-of-practice/
If the educational provider that you are seeking to enrol with is not a signatory to the Code, you will not be granted
a visa from the Immigration New Zealand and you will not be able to study at that institution.
What do I do if something goes wrong?
If you have concerns about your treatment by your educational provider or by an agent of the provider, the first thing you must do is contact the welfare staff or any other person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.
Please visit www.nzqa.govt.nz for more information on the Code of Practice 2016.