New Zealand Diploma in Information Technology Technical Support Level 5 | Detailed Information

Programme structure

Computer Hardware and Operating systems

  • Select, install and configure IT hardware and systems software to meet organisational requirements
  • IT Professional Practise
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

Computer Networking

  • Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
  • Systems Administration
  • Configure and administer systems and applications to meet typical organisational IT support requirements

IT Service Management

  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
  • Configure and administer systems and applications to meet typical organisational IT support requirements.
  • Identify common issues related to IT security and apply a range of solutions.
  • IT Support and Help Desk
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems. **
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.

Database Administration

  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.

Fundamentals of Web Design

  • Apply the fundamentals of interaction design concepts and practice to enhance interface design.

Programming Principles

  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
  • Apply the principles of software development to create simple working applications.

Course length: 40 weeks (120 credits).

Class timings: 1:30 pm to 5:30 pm Monday to Friday.
     

Contact us

0800 TO NCBT (0800 866 228)
(Free within NZ only)
+ 64 9 303 1934
info@ncbt.ac.nz
25 Union Street
Auckland 1010
New Zealand